If you have questions regarding your Mastercard Gift Card, please read below or call Customer Care.
Where can I ship a Gift Card to?
Mastercard Gift Cards can be delivered to one address, which can be different from the billing address.
We don’t ship Gift Cards to PO Boxes, APO or FPO addresses, or international addresses. We don’t ship
Cards to Hawaii or Vermont.
How long does it take for a Gift Card to be delivered?
Delivery time depends on the shipping method selected. You can opt for Rush (5-9 business days),
Expedited (6-10 business days), or Standard (9-14 business days). If your Gift Card order hasn’t arrived
by the highest amount of business days for the shipping method selected, please call 1-833-623-4266 with
your order reference number and the payment card number that was used for the order.
General Information & Getting Started
Where can I buy a Mastercard Gift Card?
You can buy Mastercard Gift Cards online at MastercardGiftCard.com. You can also buy them at participating retail
Where can I find my order history?
To view orders, sign in to MastercardGiftCard.com with your user ID and password, and view past orders under My
Does MastercardGiftCard.com sell eGift cards?
At this time MastercardGiftCard.com only sells physical gift cards. With Rush Shipping you can receive your
just 4-7 business days.
What payment methods can I use to purchase a Gift Card?
You can purchase Gift Cards using Visa, Mastercard, American Express or Discover credit cards.
Lost or Stolen Cards
What do I do if my Gift Card is lost or stolen?
If you believe that your Card has been lost or stolen, you need to notify us immediately by calling
1-833-623-4266. You will be asked to provide us with the Card number and other identifying information.
We cannot provide a replacement unless you provide your Card number and all other requested identifying
How do I use my Mastercard Gift Card?
Simply present your Card at the time of payment. Press "credit" on the keypad and sign the receipt. As
you use your Card, the balance is reduced by the full amount of each purchase including taxes, charges,
and other fees, if any. You can use your Card to pay the full amount of the purchase and applicable
taxes if the balance on the Card is sufficient. If you want to make a purchase for an amount greater
than the remaining balance by using two payment methods, you must notify the merchant before completing
How do I activate my Gift Card?
If your Gift Card was purchased at MastercardGiftCard.com, in most cases, the Card is ready for use immediately.
You can also activate your Gift Card and check the balance at MastercardGiftCard.com/balance/ or by calling the
toll-free number listed on the back of your Card. You will need to provide your Card number, valid thru
date, and security code located on the back of your Card.
We recommend that you sign your name on the back of the Gift Card, and record the following information
in case your Gift Card is ever lost or stolen: Gift Card number, 4-digit Card Identification Code on the
front of the Card, Security Code located on the back of the Card, Customer Service phone number.
Where can I use my Mastercard Gift Card?
You can use your Mastercard Gift Card virtually anywhere Mastercard Cards are accepted within the United States
and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.
How do I check the balance on my Mastercard Gift Card?