Frequently Asked Questions

If you have questions regarding your Mastercard Gift Card, please read below or call Customer Care.

Shipping

Where can I ship a Gift Card to?

Mastercard Gift Cards can be delivered to one address, which can be different from the billing address.

We don’t ship Gift Cards to PO Boxes, APO or FPO addresses, or international addresses. We don’t ship Cards to Hawaii or Vermont.

How long does it take for a Gift Card to be delivered?

Delivery time depends on the shipping method selected. You can opt for Rush (5-9 business days), Expedited (6-10 business days), or Standard (9-14 business days). If your Gift Card order hasn’t arrived by the highest amount of business days for the shipping method selected, please call 1-833-623-4266 with your order reference number and the payment card number that was used for the order.

General Information & Getting Started

Where can I buy a Mastercard Gift Card?

You can buy Mastercard Gift Cards online at MastercardGiftCard.com. You can also buy them at participating retail locations.

Where can I find my order history?

To view orders, sign in to MastercardGiftCard.com with your user ID and password, and view past orders under My Account.

Does MastercardGiftCard.com sell eGift cards?

At this time MastercardGiftCard.com only sells physical gift cards. With Rush Shipping you can receive your Card in just 4-7 business days.

Payment

What payment methods can I use to purchase a Gift Card?

You can purchase Gift Cards using Visa, Mastercard, American Express or Discover credit cards.

Lost or Stolen Cards

What do I do if my Gift Card is lost or stolen?

If you believe that your Card has been lost or stolen, you need to notify us immediately by calling 1-833-623-4266. You will be asked to provide us with the Card number and other identifying information. We cannot provide a replacement unless you provide your Card number and all other requested identifying information.

Usage

How do I use my Mastercard Gift Card?

Simply present your Card at the time of payment. Press "credit" on the keypad and sign the receipt. As you use your Card, the balance is reduced by the full amount of each purchase including taxes, charges, and other fees, if any. You can use your Card to pay the full amount of the purchase and applicable taxes if the balance on the Card is sufficient. If you want to make a purchase for an amount greater than the remaining balance by using two payment methods, you must notify the merchant before completing the transaction.

How do I activate my Gift Card?

If your Gift Card was purchased at MastercardGiftCard.com, in most cases, the Card is ready for use immediately. You can also activate your Gift Card and check the balance at MastercardGiftCard.com/balance/ or by calling the toll-free number listed on the back of your Card. You will need to provide your Card number, valid thru date, and security code located on the back of your Card.

We recommend that you sign your name on the back of the Gift Card, and record the following information in case your Gift Card is ever lost or stolen: Gift Card number, 4-digit Card Identification Code on the front of the Card, Security Code located on the back of the Card, Customer Service phone number.

Where can I use my Mastercard Gift Card?

You can use your Mastercard Gift Card virtually anywhere Mastercard Cards are accepted within the United States and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.

How do I check the balance on my Mastercard Gift Card?

Simply go to https://balance.mastercardgiftcard.com and enter your Gift Card’s Security Code, Expiration Date, and Card Number.

Cancel Order

Can I cancel an order?

If you wish to cancel an order, please call Customer Service at 1-833-623-4266.

Why was my Gift Card order canceled?

Please call Customer Service at 1-833-623-4266 to get details about your canceled order

Can I get a refund on my Gift Card purchase?

You may be able to get a refund on your purchase. Terms and conditions apply. See Cardholder Agreement for details or call 1-833-623-4266 to find out how you can get a refund on your purchase.

Contact Us

Gift Cards already purchased

If you have questions about a Mastercard Gift Card already purchased, please contact Mastercard Gift Card for assistance at 1-833-623-3266.

Purchasing Gift Cards

If you have questions about purchasing Gift Cards online: 1-833-623-3266

Contact Us

If you have questions about purchasing Gift Cards online:

1-833-623-4266

Mastercard Gift Card
Customer Care
PO Box 826
Fortson, GA 31808