Frequently Asked Questions

If you have questions regarding your Mastercard Gift Card, please read below or call Customer Care.

Shipping & Delivery

Where can I ship a Gift Card to?

Mastercard Gift Cards can be delivered to one address, which can be different from the billing address.

We don’t ship Gift Cards to PO Boxes, APO or FPO addresses, or international addresses. We don’t ship Cards to Hawaii or Vermont.

How long does it take for a Gift Card to be delivered?

Please see our recommended order-by dates for expected delivery before December 24th:

  • Standard shipping by December 16th
  • Expedited shipping by December 18th
  • Rush shipping by December 19th

Delivery time depends on the shipping method selected. You can opt for Rush (2-3 business days), Expedited (3-4 business days), or Standard (5-6 business days). If your Gift Card order hasn’t arrived by the highest amount of business days for the shipping method selected, please call 1-833-623-3266 with your order reference number and the payment card number that was used for the order.


Mastercard eGift card email delivery may take up to 24-48 hours.

General Information & Getting Started

Where can I buy a Mastercard Gift Card?

You can buy Mastercard Gift Cards online at MastercardGiftCard.com.

Where can I find my order history?

To view orders, sign in to MastercardGiftCard.com with your user ID and password, and view past orders under My Account. You can also click Track Orders and use your Email Address and Order Number.

Does MastercardGiftCard.com sell eGift cards?

Yes, Mastercard Gift Card sells Gift Cards for email delivery. Please select ‘email’ as a delivery type on your choice of card and follow steps to purchase. Once you have purchased, your email Gift Card can be accessed as a Mastercard Gift Virtual Account.

Does my Mastercard eGift Card expire?

Your expiration date is nine (9) years from the date of purchase. This expiration date is listed on your account for your reference. Funds do not expire. Contact Mastercard Gift Card customer care for a replacement account number upon account expiration.

Payment

What payment methods can I use to purchase a Gift Card?

You can purchase Gift Cards using Visa, Mastercard, American Express or Discover credit cards.

Lost or Stolen Cards

What do I do if my Gift Card is lost or stolen?

If you believe that your Card has been lost or stolen, you need to notify us immediately by calling 1-833-623-4266. You will be asked to provide us with the Card number and other identifying information. We cannot provide a replacement unless you provide your Card number and all other requested identifying information.

Usage

Where can I find my card/account number?

Your 16-digit Card number and other important details are located on the back of the card.

How do I use my Mastercard Gift Card to shop to in-store?

1. Be sure to know your balance before you shop. Check your balance at https://balance.mastercardgiftcard.com or call 1-833-623-4266. To use your Gift Card along with another form of payment, just tell the cashier how much you want to apply to each payment type.


Please note, not all merchants allow split payment transactions and some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.


2. Swipe your Card and select Credit on the keypad or enter a 4-digit number as your PIN


Mastercard Gift Cards can be added to a digital wallet for in-store use.


1. Open the Wallet/App on your device.


2. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.

How do I use my Mastercard Gift Card to shop online?

1. Make sure the balance of the Mastercard Gift Card is more than the entire cost of the purchase, including taxes

Please note: some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

2. Select ‘Credit’ or ‘Debit’ as the payment method (Do not select ‘Gift Card’)

3. In the Payment Method section, enter the card information as you would a credit or debit card

4. In the Billing Address section, please fill in your name and address

How do I add my Mastercard Gift Card to a digital wallet?

Mastercard Gift Cards can be added to a digital wallet for in-store use.


1.Open the Wallet/App on your device.


2.Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.

How do I activate my Gift Card?

If your Gift Card was purchased at Mastercardgiftcardsards.com, in most cases, the Card is ready for use immediately. You can also activate your Gift Card and check the balance at https://balance.mastercardgiftcard.com or by calling the toll-free number listed on the back of your Card. You will need to provide your Card number, valid thru date, and security code located on the back of your Card.

We recommend that you sign your name on the back of the Gift Card, and record the following information in case your Gift Card is ever lost or stolen: Gift Card number, 4-digit Card Identification Code on the front of the Card, Security Code located on the back of the Card, Customer Service phone number.

Where can I use my Mastercard Gift Card?

You can use your plastic Mastercard Gift Card virtually anywhere Mastercard Cards are accepted within the United States and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.


MasterCard Gift Cards can be used for contactless payment via digital wallets: Apple Pay, Samsung Pay, and Google Pay.


You can use your Mastercard Gift Card with online, phone, or mail-order merchants wherever Mastercard debit cards are accepted. Please remember, you will only be able to shop with merchants in the United States and District of Columbia.

Can I use my Card at gas stations?

When paying at the pump with a plastic Mastercard Gift Card, some merchants can authorize and hold up to $100 or the full value of your card, whichever amount is smaller to ensure you have sufficient funds. So, make sure you always know your balance. To avoid the hold at the pump, give your card to the attendant to prepay for the gas.

Why is the merchant charging me for more than what I signed on my receipt?

Some purchases require a preauthorization wherein the merchant sends in a transaction for a higher amount than the purchase. This most often occurs at the gas pump or at a restaurant. When dining out, restaurants typically add 20% to your total to account for the tip. We are required to approve and hold funds based on the estimated total until the merchant finalizes the transaction. Merchant finalization can take up to 7 business days.

Can I convert a Mastercard eGift Card into a physical, plastic gift card?

No, we cannot transfer your funds onto a physical gift card.

Can I get cash with my Mastercard Gift Card?

Mastercard Gift Cards cannot be used at ATMs nor can you get cash back from any of your purchases.

How do I check the balance on my Mastercard Gift Card?

Simply go to https://balance.mastercardgiftcard.com and enter your Gift Card’s Security Code, Expiration Date, and Card Number.

Cancel Order

Can I cancel an order?

If you wish to cancel an order, please call Customer Service at 1-833-623-3266.

Why was my Gift Card order canceled?

Please call Customer Service at 1-833-623-3266 to get details about your canceled order

Can I get a refund on my Gift Card purchase?

You may be able to get a refund on your purchase. Terms and conditions apply. See Cardholder Agreement for details or call 1-833-623-3266 to find out how you can get a refund on your purchase.

Security & Fees

Are there monthly fees or usage fees with my Mastercard Gift Card?

There are no fees associated with your Mastercard Gift Card, other than the purchase fee.

I lost my order confirmation email. How can I get it reissued to me?

Please contact Mastercard Gift Card for assistance at 1-833-623-3266 to obtain another order confirmation email.

I gave a Mastercard eGift Card as a gift. What if the recipient does not
receive the email notification?

Your gift recipient will receive an email notification of your gift. Please contact 1-833-623-3266 for assistance with reissuing.

Why is my account number not available? It is listed as “pending activation.”

Some Mastercard Gift retailers require a brief waiting period before funds are available in order to prevent fraud and ensure your funds are fully and safely loaded. Funds are typically available within twenty-four (24) hours. Please contact your Mastercard Gift retailer for assistance if your funds are not available within twenty-four (24) hours.

Contact Us

Gift Cards Already Purchased

If you have questions about a Mastercard Gift Card already purchased, please contact Mastercard Gift Card for assistance at 1-833-623-4266.

Purchasing Gift Cards

If you have questions about purchasing Gift Cards online: 1-833-623-3266.

Contact Us

If you have questions about purchasing Gift Cards online:

1-833-623-3266

Mastercard Gift Card
Customer Care
PO Box 826
Fortson, GA 31808